WHAT PAYMENT METHODS DO YOU ACCEPT?
We are constantly endeavoring to bring you the easiest and most enjoyable shopping experience possible at Couture Dame, therefore we will frequently look at introducing new and simpler ways to pay. Currently, you can pay online with the following credit and debit cards:
DO YOU ACCEPT PAYPAL AS A PAYMENT METHOD?
Yes, we accept PayPal online helping you to shop with ease.
HOW SAFE AND SECURE IS SHOPPING ONLINE WITH YOU
We do our utmost to ensure that your details will be kept secure when using our website. Any details that you disclose to us are kept entirely safe since we use the highest quality security system.
We take your privacy and security very seriously. We work hard to make sure that we only use your information in the ways that you want us to. When you shop at our website we protect your payment details so that all your information is encrypted before it is sent over the internet. We use Up to 256-bit SSL encryption (Secure Sockets Layer) encrypted secure internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply and any responses are encrypted before they are sent over the internet.
You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the www. in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
DO I NEED TO PLACE AN ONLINE ACCOUNT TO PLACE ORDER?
Yes, you will need to create an account when placing an order online. This will allow you to log back in to view your order history.
CAN I MAKE CHANGES TO MY ORDER?
If you need to make any changes or cancel your order, please contact us immediately. Our warehouse often processes orders within a couple of hours. If we have already processed your order, we will be unable to make any changes or cancellations.
WHY IS MY CARD DECLINING?
If your card is declining you will want to check that your billing address matches the address attached to your account, you may also have insufficient funds. Sometimes when your card declines, pending charge will show on your account, but will be dropped when your account goes to settle in 2-4 business days.
HOW DO I MAKE A RETURN?
We hope that you love everything in your order, but if you aren’t totally in love with something, you have 28 days from the purchase date to send it back to us. Simply pack the item in its original packaging with all tags intact and ship it to the address in your invoice/returns slip. Please make sure to include the returns slip so that we know it’s from you! Keep in mind that the customer is responsible for any return shipping costs and we are not responsible for any lost or stolen merchandise incurred upon return shipping. Make sure to use a tracked service and keep a hold of your receipt, just incase there are any issues.
I’VE LOST THE RETURN INVOICE THAT WAS INCLUDED IN MY ORDER!
If you’ve misplaced the invoice that was inside your order, you can either print out your order confirmation email and highlight the item/s that you are returning back to us, or simply write down your order number, full name and the name of the products you are returning back to us.
SUBSCRIBE/UNSUBSCRIBE TO NEWSLETTER?
Subscribing to our newsletter couldn’t be easier. Enter your e-mail address within the ” Sign up for newsletter Sign Up ” box.
Our weekly newsletter will keep you up to date with all our latest trends, new arrivals and promotions. You can also enter our exclusive competitions.
To unsubscribe from our weekly e-mail newsletter, simply click the ‘unsubscribe’ link at the bottom of your latest newsletter e-mail and you will no longer be on our mailing list.
We would like to assure our customers that there are no VAT charges at checkout to our displayed retail prices that can be seen online.
We will never ask for a customer to confirm any account or credit card details via email and if you receive an email claiming to be from us asking you to do so then please ignore it and do not respond.
Verified by Visa and Mastercard® SecureCode™
To give you even more confidence in shopping online with Couturedame.com we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.
To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services: