Terms & Conditions
These are the Terms and Conditions which will apply to your purchase of clothing, accessories and other goods (“Goods”) from the websites www.couturedame.com (the “Website”). The Website and the Goods are provided by Couture Dame Limited, a company registered in England and Wales under number 8442918 with a registered office at 200 Kingsland Road, No. 2, Shoreditch, London, E2 8EB (“Couture Dame”, “we”, “us”, “our”). When we refer to “you” and “your” we mean the user of the Website and purchaser of the Goods.
You can contact us by emailing firstname.lastname@example.org.
These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.
PART 1 – INFORMATION ABOUT OUR WEBSITE AND GOODS
This Part 1 sets out some terms about information on the Website, descriptions of Goods and how you use the Website.
Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.
We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times.
However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.
You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:
the colours which are shown for the Goods on the Website will depend on many factors – including your display settings:
All sizes and measurements are approximate.
All Goods are subject to availability – we may not be able to supply your order.
Any delivery estimates given on the Website or by email are estimates only.
The Goods and promotions which are offered on the Website may not be available.
Please notice that the prices stated is excluded from the shipping cost. All items are brand new, imported or manufactured products. However there may be a slight difference of the color due to the monitor resolution.
PART 2 – BUYING AND RESERVING GOODS & DELIVERY
This Part 2 sets out some terms which apply to your purchase or reservation of Goods from us through the Website.
Part 2a – Purchase
You make an offer to purchase a product from us (your “Order”) by completing the staged process on the Website as set out below:
Adding product to your shopping basket.
Checkout step 1 – Login details.
Checkout step 2 – Address and Delivery details.
Checkout step 3 – payment details and Confirmation of order
Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.
On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number and details of the Goods ordered. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Goods.
We must receive full payment both of the price of the Goods and any applicable delivery charges before we can accept any offers. Where you select payment by credit or debit card we will process the payment after you submit your order. Your credit or debit card will be debited after the Order has been accepted by us.
An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you and send you an Order dispatch email which includes details of the product.
We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order dispatch email. A product which is not available will not be included in the contract for a product which is dispatched.
All prices are, unless otherwise stated, exclusive of VAT and other applicable taxes.
All prices and charges on the Website are in UK pounds sterling. Delivery charges may apply and these will be displayed in the order process. The actual price charged to International customers will be subject to the exchange rate applied by your credit or debit card company.
You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.
PART 2B – DELIVERY
We endeavor to ensure that the Products that you order are provided by the agreed delivery date and where applicable time, however delays are occasionally inevitable due to unforeseen circumstances. Couture Dame or our nominated carrier shall not be under any liability for any delay or failure to deliver the Products within the estimated time frame.
Delivery of all items outside of the EU will be 7-14 days, except where this is not possible due to external factors such as terrorism or adverse weather, for example.
Risk of loss and damage of Products passes to you on the date and time of delivery of the Products.
PRICES OF PRODUCTS AND DELIVERY CHARGES
The prices of the Products and delivery charges are as quoted on the Website at the time your order is accepted and an Order Confirmation is issued. It is your responsibility to confirm with the suppliers that the prices of their Products displayed on the Website are correct.
It is always possible that, despite our reasonable efforts, some of the Products on the Website may be incorrectly priced. If we discover an error in the price of the Product(s) you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Product(s) at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Product(s) to you at the incorrect (lower) price.
PART 3 – RETURNING GOODS
This Part 3 sets out the terms which govern your right to return any Goods that you do not want to keep.
When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us. If you want to return any Goods you must complete the returns slip and enclose this with the Goods you are returning.
UK, ROI and EU customers can, at any time within fourteen (14) days of receiving Goods from us, cancel their contract and (a further fourteen (14) days to) return any Goods to us in the condition that they were sold by us.
Denmark and Rest of World customers can return any Goods to us within thirty (30) days’ of receiving the Goods from us. All customers that purchase from our Website must use the following methods:
Sending them in a securely wrapped parcel to Couture Dame Limited, 200 Kingsland Road, No. 2, Shoreditch, London, E2 8EB. If Goods are returned by UK, ROI and Belgian customers within the fourteen (14) day period, in the manner described below, we will offer you a full refund. We do not offer exchanges or gift vouchers.
For hygiene reasons earrings cannot be returned if unwrapped unless the product is faulty. Please ensure that swimwear is tried on over your own underwear. We reserve the right to refuse returns of Goods where it is apparent that this has not been done. Please ensure you return all items to us in their original condition and packaging, unworn and unwashed, with all labels intact.
The delivery cost of returning the item to us is your responsibility. You’ll need to pay the returns postage and for safety, we would recommend you use a recorded delivery service and keep proof of postage. Your parcel is your responsibility until it reaches us and we cannot accept liability for goods that get lost or damaged in transit back to us.
For the avoidance of doubt, on sales in the Rest of World. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will refund to the payment card the price paid for the Goods returned.
In addition to the fourteen (14) days returns period that is granted to you under this Part 3, UK, ROI and EU customers enjoy cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contract Regulations”) as amended or superseded from time to time. If you wish, you may notify us by email informing us that you wish to cancel your contract before the end of the statutory cancellation period (fourteen (14) days from the day after you receive the Goods). We will need you to complete a Withdrawal Form and return it back to us. Please email email@example.com to request this. You will find details on how to send this back to us on the Withdrawal Form or you can cancel your order by forwarding the Withdrawal Form by email to firstname.lastname@example.org You must then return the Goods to us in the manner specified in this Part 3.
Nothing under these terms and conditions affects your statutory rights.
If you wish to return your goods follow the instructions outlined below:
Complete the returns note and enclose it with your parcel whilst requesting proof of postage. Please retain this until you have received your refund. When we receive your Order we will send an email to you confirming the refund has been successful and your card will be credited.
If you are returning Orders please ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel. You’ll need to pay the returns postage and for safety, we would recommend you use a recorded delivery service and keep proof of postage.
The returns address is Couture Dame Limited, 200 Kingsland Road, No. 2, Shoredicth, London, E2 8EB.
Provided that you have notified us that you wish to cancel your entire order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contract Regulations”), and the return of your goods also meets the terms of Part 3 of our terms and conditions, we will refund all basic delivery cost (such cost equal to the least expensive delivery cost that we offer). If you are entitled to a refund of basic delivery costs, you must claim your refund of basic delivery costs by contacting us at email@example.com. Please allow seven working days from the date we have received your delivery charges refund request for the refund to be processed. Please be aware that you will not be entitled to a refund of your delivery charges if you are only returning part of your order.
If you do not exercise your cancellation rights under the Consumer Contract Regulations, the delivery cost of returning the Goods to us is your responsibility. All customs and import duties will be your responsibility. When booking your return you should select ‘duty payable by sender’. If your return is because the goods are faulty, you will be liable for the costs of postage and any applicable import duty but we will refund the costs once we have received the product and established that the product is faulty, on the condition that you send proof of this to us via the Contact Us page on the Website.
All refunds under this Part 3 will be made within fourteen (14) days from receipt of the returned Goods.
Part 4 – General terms relating to our relationship with you
This Part 4 sets out some general terms that govern our relationship with you and purchases by you. We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.
We warrant to you that any Goods purchased from us through our Website are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence.
(b) Under section 2(3) of the Consumer Protection Act 1987.
(c) For fraud or fraudulent misrepresentation; or
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue; loss of business; loss of profits or contracts; and loss of anticipated savings.
We reserve the rights to take any customer account out of use, if it is believed that the website, the products and services available through it, and/or such membership to Couture Dame are being misused.
All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.
These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.
The interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law unless as a matter of law you are entitled to rely on the laws of your country of domicile as a consumer.
You and we agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes for customers in England and Wales. For all other customers unless as a matter of law you are entitled to bring or defend an action as a consumer in your country of domicile, you and we submit to the exclusive jurisdiction of the English Courts.
The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.
Couture Dame is a trade mark belonging to us and no license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without our written permission.
The celebrities named or featured on couturedame.com have not endorsed recommended or approved any of the items offered on the site.
All communications from you to us must be made in English.
These Terms are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.
COMPETITION TERMS AND CONDITIONS
Competition winners will be chosen at random and contacted by email to confirm the prize within 30 days of the closing date.
Prizes cannot be exchanged, and no cash alternative will be offered.
Employees of Couture Dame Limited are not eligible to enter.
Couture Dame Limited has the right to change or substitute prizes.